Submitted by Julia Schmutz, PT, Therapy Resource, Northern California
There is something magical about Northern California, the landscape, the misty mornings and warm afternoons, the ageless redwoods, spectacular rugged coastline, the orderly rows of lush grapes and, of course, the people. This is a place that embodies hardiness and resilience. For the best wines, grapevines need a challenge. They love slate and sand and clay and rocky, precipitous hillsides to produce wines of character. In poor soil, the roots have to work harder, “ramifying” or branching out to gather nutrients. This increases to surface area of root to soil and regulates water absorption, and produces better grapes. The redwoods, too, show an amazing picture of resilience, burned out but still standing, majestic and wise. And so, the people who live here reflect the lessons of their environment. Avenlea Gamble is one of those people.
Avenlea is the DOR at Northbrook, a small facility in the northern town of Willits in Northern California. She grew up in this facility, where her mother is the administrator. She has worked there since she was 17 years old and specifically went to school and studied to be an SLP to fill the need in their community. She is one of the most resilient people I have ever had the joy to know. With each challenge she rises up to meet it with a smile and determination. She is unassuming and sees herself as just doing what anyone else would. But ask yourself: Would you be willing to run the kitchen if you didn’t have staffing? Would you step up and cook dinner for your residents twice a week if the need arose? Would you cover for admissions if someone quit?
Besides the challenges of the COVID pandemic, Avenlea has been faced with a multitude of ongoing trials, all of which she has met with grace. She puts it down to her team and facility community who she sees as family. These are deep roots, spread out and well-grounded like the grapes that surround them. Her commitment to serve this small community is unwavering and remarkable. Her foundation is strong and immovable as the redwoods and is built on relationships.
Avenlea is the personification of Herzberg’s theory that for a job to be meaningful, there has to be passion, challenging work, responsivity, personal growth, recognition and meaningful contribution. Hers is a life well-spent from which I am learning much and hope to learn more as I get the privilege of continuing to journey by her side.
By Brooke Stanley OTR/L, DOR, The Terrace at Mt. Ogden/Mt. Ogden Health and Rehab
A partnership is a valuable tool that leads to great success but must be planted, nurtured and maintained to grow. It is vital to any successful organization, building or department. It is giving selflessly. It is serving your partner. It is respecting one another.
I have the great blessing to work with two incredible women, moms, wives, who happen to be the best DONs and clinical partners, Channdra Dabling, the DON at Mt. Ogden Health and Rehab, and Jessica Hawkins, the DON at The Terrace at Mt. Ogden. They are the most selfless, loving women who lead by example. They both care about our staff and residents, as it shows in their quiet actions, not just words. They are humble. They both are not afraid to accept help when asked and ask for help when they need it. They truly lead out of love!
“Great leaders may be found at the top of a mountain looking back upon their challenges, but the greatest leaders are often found at the foot of that mountain still helping others reach that summit.” —Robert Clancy
Jessica is one of those leaders. She steps up, helps quietly, and leads by working side by side. She asks for opportunities to problem-solve difficult patients or situations and values the input from other partners in the building. Most importantly, she leads out with love. If you haven’t had a Jessica hug, you’re missing out!
“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” — Maya Angelou
Channdra is a master of making you feel loved. She is often found in patient rooms, talking with them, getting to know what is important to them. She takes time to truly know her staff. She is patient and kind to all those she comes in contact with. Channdra speaks kindly of difficult patients and families and strives to understand and not make judgements. She makes you feel valued because your concerns are heard. You feel that love anytime you speak with her.
I value the partnership I have with both of these amazing women. I could not lead effectively without them. I value their knowledge, leadership and friendship! They inspire me daily to LOVE and serve.
Submitted by Kai Williams, Therapy Resource, Keystone East, TX We love our nurses! They bring so much clinical strength and leadership to our market! We see them tirelessly tending to the needs of patients, providing updates to family members, providing oversight/guidance to their CNAs … the list goes on and on. We wanted to take the opportunity to introduce you to Deanna Rodriguez. Although her cape is invisible, she wears it with such grace and humility.
The clinical journey for Deanna did not happen overnight! She began as a LVN in 2002 and she received her RN in 2010. She found a passion in leadership and developing leaders and became a DON in 2012. She has built her experience throughout the year, and we are so privileged to have her on our team. She currently serves as the DON at the Courtyard. She came in with such a fun and energetic spirit and quickly implemented several clinical systems that have produced extremely positive results at the facility. When COVID entered the facility last year, she was such a rock and solid support to those that she encountered. What is most noticeable is that she extends her support beyond her facility. She is a familiar face in several of her cluster facilities. She takes the time to assist with other facilities’ EMPR, UDAs and Risk Management. She has become a true owner of this process and loves celebrating and empowering accountability.
Take a look at this picture below. Deanna was getting ready to head over to a sister facility to provide support, and her team just couldn’t bear to have her leave. It was a great shot that captured some of her Nursing team, having a little fun, holding her “hostage.”
Recently, Deanna voluntarily stepped up to take the interim DON position at one of her cluster facilities due to the departure of the previous DON. The facility needed clinical leadership, and she stepped up! She has been able to successfully take that facility through full book and a few state pop-up visits. With the support of her partners, she helped them to open their COVID unit, and they have safely accepted patients from other sister facilities as well as the hospital. Deanna has put such a wonderful level of investment into her ADON and nurse partners in her local facility that she is able to physically step away without any clinical disruption occurring. s Thank you, Deanna, for all you continue to do!
By Deb Bielek, Therapy Resource It’s been an interesting year as we are all well aware. Because of a significant reduction in travel, in-person meetings have been greatly reduced, with the majority of our meetings being held through Webex, resulting in only one or two opportunities to hug this lady in the past 12 months. I am truly grateful for the virtual meetings where I can see her smiling face and spend time learning and growing from her clinical wisdom. I feel blessed to have an amazing clinical partner, COO Nhu DeVera.
The majority of our work together this year has centered on our Excellence in Programming & Interdisciplinary Care (EPIC) initiative and many additional side-projects, which have spiraled out of a focus on clinical quality initiatives. Not only does Nhu bring a field-driven brilliance and clinical wisdom to our projects, butu she is the definition of a true partner and service-based leader. I originally met Nhu in person in 2018 when Marivic Uychiat, Director of Clinical Services, asked her to join the Service Center team as the Clinical Systems Resource. We served on the Service Center IDT committee together. Nhu helped develop and provide the trainings to support the transitions to PDPM and the new CMS RoPs (Requirements of Participation), which rolled out in 2019. Prior to her current role, Nhu served as the clinical leader alongside Rich Jorgensen and Therapy leader Daisy Aranguren, DOR and Therapy Resource. Thank you for all that you do to make all of us better, Nhu. #Grateful #AmazingCLINCALpartner #NhuROCKS
As we celebrate Better Speech and Hearing Month, I wanted to share a few comments from the field about Tamala Sammons, SLP & Super-Resource. Thank you, Tamala, for your kind heart, wicked smartness and desire to see the best in all of us!
Without Tamala, we wouldn’t have had the success that we have had. Her support and motivation means the world to me! And let’s not forget about those POSTettes — they are incredible tools and resources that make my role easier. Love yau! — Heather Bjernudd, Therapy Resource
Since day 1, I have had Tamala on speed dial when it comes to guidance on regulatory updates, POSTettes, and all things ST. She is always quick to respond and she will do her homework to make sure she is providing the most accurate information. What I love and appreciate the most is that each time I reach out for support, her response is always filled with passion and such joy. — Kai Williams, Therapy Resource
Her passion to develop programs not only in the ST realm, but also to the therapy world, is bar none. We admire her for her relentless pursuit of truly dignifying long-term care. But amidst all that, she is grounded, humble, funny and kind — a true clinician, family person, amazing colleague and a friend. Happy ST Month, to the one and only, Tamala Sammons! — Dennis Baloy, Therapy Resource
Tamala was an amazing support for me as a new resource. How does anyone know the answer to everything! A complete wealth of knowledge as well as being easy to talk to — I could be totally honest and vulnerable without concern, always looking forward to our conversations. And then there’s those Postettes… the depth of information in short form is amazing. I didn’t realize how good Tamala was at writing and editing these for any topic until I was on the EPIC committee and we wrote the B&B Postette. Is she sure she’s not a PT and an OT as well? — Shelby Donahoo, Therapy Resource
Tamala has done an amazing job in many areas, but I am extremely grateful for the POSTettes. She has created a library of information that is easily understood and set up to be a quick read. This has been so beneficial to the field, and the therapists use these to enhance their skills, understanding and documentation. The POSTettes have been a significant part of the success of our therapy programs! — Kelly Alvord, Therapy Resource
Tamala is my go-to for everything regulatory, billing and technical. To multiply me as a leader, she will direct me to where I can find the answers, more often than not, but I’m amazed at her bank of knowledge and how she is able to help me grow as a leader in finding and learning information. Tamala has made herself available to DORs and therapists in our market, especially our SLPs, which has added another layer of support and increased the effectiveness of these leaders and therapists. Her leadership has been so impactful. Our therapy teams would be nowhere near where they are now if it wasn’t for Tamala’s influence and support. — Gary McGiven, Therapy Resource
Tamala was my very first Divisional Rehab Director (in another company). I was a new SLP and ready to change the world; Tamala helped not only encourage my passion, but maintain it over the years (and across two companies). She has supported me in all things SLP, from attending conferences together to brainstorming over the latest coding changes. She has a fervor for SLP that can’t be matched, but I keep on trying! Also, POSTettes might just be the best thing known to mankind. — Whitney Warkentin, Therapy Resource
My name for Tamala is “Siri”! Ask her anything and she gets back to you in seconds or minutes with not only an awesome answer, but documents to back it up! She is an amazing lady with so much knowledge and kindness to go right along with it. She’s the real deal! I feel extremely fortunate to have her as a resource partner! — Candy Hardin, Therapy Resource
The last year has been challenging, stressful and dare I say character-building. I do mostly enjoy challenges, and can appreciate the sense of accomplishment after getting through, but I had a challenge I wasn’t sure I was going to make it through okay. Tamala was wholeheartedly in my corner and was so supportive. One particular day I saw trouble coming and called Tamala. She is always so responsive; she answers the phone almost every time I call. (I’m sure it’s because I’m her favorite, but I suppose there is a chance she is always this responsive 😊) She was in the middle of something, but still took the time to listen to my concern, make me feel validated in my concern, and give me confidence to address the concern. I remember thinking how grateful I was for her and the support she gave me. — Cory Robertson, Therapy Resource
Tamala is my “go to” for anything regulatory, any changes that require changes in how we document, and when I really can’t find any information… she digs for us! Tamala has been amazing all these years. Her saying “sharing is caring” really rings true! — Maryann Bowles, Therapy Resource
Tamala has been so great with updating us and keeping us current through her POSTettes! They are an absolute life saver! She is always great with explaining things and being available for questions related to SLP and general therapy questions. She is a rockstar! Woooohoooo! — Stephanie Winkler, Therapy Resource
She is always available and willing to help answer questions as we have them. — Joleen Linn, Therapy Resource Tamala is amazing! Her energy, her spunk, her attention to detail are all things I wish we could all have. She always answers my calls, gives me a good reality check when needed, and pushes me to be better than when our conversations started. Her informational emails, POSTettes, and overall knowledge about everything amazes me. She’s also one of the best humans to hang out with. Smart, witty, entertaining, and always up for an adventure. I honestly don’t know what we would do without her. — Aimee Bhatia, Therapy Resource
I have never worked with someone who demonstrated caring about those she supervised quite like Tamala. Tamala was often aware of, or receptive to, issues affecting those she worked with in a way that demonstrated caring. I always have felt I could bounce anything off Tamala, not just work-related issues but life issues. She strikes the perfect balance of encouraging you to care for your work and care for yourself. In a work environment, you can at times feel lost in a sea of employees, but not with Tamala. She knows her people and is a partner in every sense of the word. She wants to hear your voice and is willing to help that voice shape the organization to become better. Every baseball team needs a good utility player — someone who is good at every position and willing to step up and make things happen. Tamala is Ensign’s ultimate utility player. Thanks, Tamala, for what you do, but more importantly for who you are. — Sam Baxter, Therapy Resource
By Tamala Sammons, MA CCC/SLP, Therapy Resource Elyse Matson, SLP has been with the organization as a treating clinician and SLP Clinical Resource. She has helped SLPs across the entire organization better understand working with dementia patients, navigating the sub-acute population, ensuring CFY supervision experiences are solid, providing education and support of the ThinkThin! initiative, ensuring SLPs are taking vital signs and providing education to ensure accuracy with coding the SLP Casemix. Thank you, Elyse, for all you do to ensure everyone has the support to ensure our patients are being taken care of. Elyse is the best!
“I brought Paula home from Carmel Mountain the day before we locked down for COVID. They had done a great job with her post the brain tumor removal. About midway through the COVID lockdown it seemed like Paula was experiencing a cognitive decline. I reached out to Elyse and she took the time to find out what Paula’s cognitive scores were at discharge and walked me through doing a cognitive assessment. Since Paula was actually even better than when she discharged, she calmed my fears and reminded me of activities to do with her to keep her improving. Thank you Elyse.”—Debbie Miller, Compliance Officer (photo of Paula)
Elyse is not just an excellent clinical resource for our speech therapists, but also a great overall colleague, friend and human being. Her passion to elevate and dignify long-term care is evident with everything that she does! We love you, Elyse! May you continue to spread your knowledge and positive influence to all! — Dennis Baloy, Therapy Resource
Elyse is truly an amazing lady, SLP and resource partner. She has helped every SLP in Iowa from answering billing and coding best practices to how to treat certain conditions to educating on goal examples for someone with esophageal cancer and other conditions. She’s always available by phone and has come to do onsite education many times. She has a wealth of knowledge that she does not hesitate to share. Elyse has gone above and beyond and presented to the Heart Stone Therapy leaders to help educate them as well on how to grow their SLP programs! She is a true partner and we love and appreciate her! — Candy Hardin, Therapy Resource
She did a training for DORs/STs for Bandera West in February; the focus was for LTC programming, and we requested all of the Therapy Leaders be on the Webex as well to help them support and understand the importance of ST involvement in LTC as well. The current STs really trust her and call her, which I encourage — as we are also really trying to increase ST involvement in Section K/BIMs as we have seen a very positive benefit of this in some of our facilities. She keeps me in the loop with who is reaching out to her, which I really appreciate, and she does a great job talking them through it. — Kelly Schwarz, Therapy Resource
Elyse has been a great partner to me as a resource and to our SLPs. She is very approachable and willing to help whenever asked. Elyse has come to our market and provided group training as well as one-on-one training to help build caseload and improve interventions for our residents. Over the last few years, our speech caseload has grown tremendously, and Elyse has been a major factor in this growth. Our SLPs, our market, and our residents are better off because of the support Elyse has provided. — Gary McGiven, Therapy Resource
There has never been a time that Elyse did not follow up and follow through when I needed her support. Be it a minor question or putting her on the spot for an impromptu training with an IDT, she always comes through. Elyse is a fixture on the LTC task force and she has brought so much awareness to the SLPs’ role in serving our LTC patients. I love her direct and objective responses to questions, and I appreciate her style when it comes to teaching. The passion that she has for all things speech is easily shown through her delivery. My love for Elyse is Big! — Kai Williams, Therapy Resource
Elyse has been such a huge blessing to me as I’ve moved into a full-time resource role. She always goes out of her way to help with any projects I’m working on, and has generously shared her expertise and training tools to help me grow personally and train others. I feel like she’s been one of my biggest cheerleaders and has a wealth of knowledge. She pushes all of us speechies to be better! — Tiffany Bishop, Therapy Resource
Elyse has been such an amazing support for our SLPs in Keystone and to me! I can ask her any questions as she is a wealth of information! She is so busy, yet takes the time to get back with us and is great with follow up. She is truly a Rockstar and is such an AMAZING asset to our SLP profession!!!! ~ Stephanie Winkler, Therapy Resource
Elyse has been extremely engaged in our market with welcoming, developing, motivating and educating our SLPs. She had a market SLP meeting last Friday with focus on section K involvement, cognitive assessment and proper coding, LTC programming, and documentation. She is passionate, patient (with my EDs), and is extremely available to field questions whenever they arise. I personally have learned so much from her in my short time as a resource. I think she is pushing us all to further value, refer to, and support all of the amazing SLPs we have in Flagstone. — Aimee Bhatia, Therapy Resource
During one of my visits in the first few months as a Therapy Resource, I had a specific speech therapy question. I quickly stepped out into the hallway and called Elyse. She was so helpful, so quick to respond, and supportive. I look forward to more interactions with Elyse and am grateful to be able to reach out to her. — Cory Robertson, Therapy Resource
Elyse has been a great asset to our market, as she was able to come to NE last year pre-COVID and spent a day with each of our FT ST. This included reviewing patient caseload, offering tips on documentation, and potential caseload development. She has also continued this support with new hires as of late by scheduling telephone/Webex training. This has created an environment of support that our STs have truly appreciated. We are starting up monthly/bi-monthly ST phone calls to foster a support system for this group. During this time, Elyse has offered to be a part of these calls to help get us up and going! — Ryan Hough, Therapy Resource
Elyse has been an amazing support for us in Bandera. She is always willing to help, and her excitement for what she does is contagious to others. She has presented over Webex recently at my DOR meeting regarding how DORs can support ST programming. She also has recently provided support with individual staff members regarding appropriate coding. I only have one negative comment and it is a BIG NEGATIVE: She is not willing to relocate to AZ! — Denny Davis, Therapy Resource
Elyse came to Kansas (pre-COVID) and visited each of our facilities, meeting the SLPs individually, and hosted a live education the same week. We had plans for a follow-up visit, then the world came to a halt with COVID. We had a few new SLPs at that time, and Elyse has acted as a mentor when they had questions — they were so appreciative of her willingness to be available. I know several of them have reached out and continue to reach out as they need assistance. Elyse has a gift for teaching her colleagues, as she is able to relate to their daily schedule and the challenges they face and speak their language. Her passion for her profession is evident in her eagerness to grow others, vast evidence-based knowledge and guidance with documentation. Elyse has also helped with the shift in the mindset in Emerald by helping the SLPs see how they CAN help our LTC residents. We are blessed to have Elyse as a Resource. — Madeana Galler, Therapy Resource
Elyse has been so welcoming to me coming in as a new Therapy Resource. She has shared presentations with me and spent time with me on the phone, discussing what I want to do within the CO market. I already know she has an impact on people because I’ve heard her name multiple times, in multiple buildings. So happy to work with such a dedicated SLP leader! #speechforeveryone — Whitney Warkentin, Therapy Resource
Elyse has been an amazing partner. I haven’t met many as passionate about her craft as she is. She is on Facebook groups and Instagram as it relates to speech. Elyse is connected with school programs, up to date with the latest regulations and trends associated with speech and language. I have watched as she has thrown herself into this role and created something special. She is not only a resource to the facilities, but she is a resource to the resources. I have seen her train SLPs on program development, documentation, taking on CFYs, and assisting with recruiting. You name it, and she does it as it relates to SLP. Most recently, Elyse reached out and told me she thought there would be benefits in providing trainings to SLPs within a market and then following up that training with monthly calls with the SLPs to help them feel like they are part of a community. Elyse has been involved in education as it relates to Abilities Care and taking that training to markets throughout the organization. I could go on and on. Elyse is an amazing partner and friend. You can determine the value at times of an individual’s contribution in the workplace by imagining what things might be like without them. Without Elyse, we would be far less off. Elyse provides immense value to this organization. We love you, Elyse, and are so grateful for you! — Sam Baxter, Therapy Resource
Elyse has done face-to-face training for us in Colorado. Many SLPs text her directly with questions! She’s helped us to analyze documentation as well as caseload utilization. She’s been so helpful for our Colorado market. — Maryann Bowles, Therapy Resource
We have appreciated all the support Elyse provides the WA market. She’s part of our SLP email group and answers all their questions. She responds quickly to texts and phone calls from DORs, SLPS and myself. She has provided at least 5 Webex trainings for us in the last year, whether specific for a building or for our entire group, then follows up with carryover of training. She has audited SLP programming and documentation with valuable feedback for us to improve. As an OTR, her support has been invaluable to me personally in furthering my understanding of speech operations. She really takes our SLP program to the next level. — Mira Waszak, Therapy Resource
She’s passionate about SLP and helping residents and developing SLPs! She’s always readily available. She’s incredibly knowledgeable and a good communicator/teacher. I can’t emphasize that enough. They are different skill sets, and not everyone can do both. And if you can’t teach, then you can’t share your knowledge effectively. — Dominic DeLaquil, Therapy Resource
Elyse has been amazing and supportive of the SLP program development. She is crazy smart and full of new and great ideas. I have appreciated how she is approachable and always willing to answer questions and support the SLPs in their development. She is a great “multiplier” for our SLPs as we continue to enhance the care of our skilled SLPs. — Kelly Alvord, Therapy Resource
Elyse Matson fun facts: 1) She has a sailboat and enjoys being on the water. 2) She stays active by doing sprint triathlons. 3) She’s great at goal writing… need help with a goal? Call Elyse! Elyse is truly an amazing partner. No matter what I need help with from respiratory, trachs and vents to PDPM ST CMI, she always comes through with valuable information that I can share with my market. I truly appreciate her and her skillset. — Heather Bjernudd, Therapy Resource
Thank you, Elyse, for everything you do! We are all so grateful for your contributions to help support and grow our SLP programs across the entire organization. We value your partnership and look forward to many more exciting things to come! — Mary, Tamala, Chad, Jon, Sacchin, Deb, Ciara, Mahta, Brian & Jamie aka the PitCrew
The Momentum Therapy Culture Committee has been rolling out simple yet fun and meaningful activities that help ignite partnerships between departments. Some of you might have even received heart-shaped lollipops from your favorite therapists during our February Love one Another Project.
In the spirit of March madness, we kicked off the month with our fabulous Rehab team from St. Catherine, “tossing” it out with our hard-working maintenance department, for some great memories. The Rehab vs. Maintenance crew bean bag toss was a hit, with everyone cheering on one another, for a chance to win a scratcher worth up to $1,000! Our maintenance crew came out on top with the most winnings!
A few minutes of fun not only lifted our spirits with smiles and cheers, but also made us forget about work and bond over a simple childhood game of toss.
Submitted by Lito Ortiz, Therapy Resource/DOR, Flagstone-Momentum, CA It’s my honor to present our newest Chief Therapy Officer, Daisy Aranguren, Director of Rehabilitation at The Orchard Post-Acute Care and Therapy Resource for Momentum. Daisy has been a strong therapy leader within the organization over the past 18 years. Daisy lives the Ensign Culture, and she is driven to help patients, her team, and others succeed and reach their potential. Daisy’s leadership and ownership have helped her and her team achieve incredible results. She’s been with us for 18 years.
Daisy is also one of the elite therapy leaders in the company who has attended the Therapy Summit. Daisy is an integral part of their IDT team. She promotes a positive culture and helps provide great evidence-based outcomes by promoting standardized tests and individualized care and providing the supporting documentation for justification of therapy services. Their therapy team has consistently achieved great clinical and financial outcomes. Orchard’s therapy turnover rate is one of the lowest in the company, and most of our therapists have been at Orchard for at least five years.
Daisy is also dual role DOR and therapy resource; she provides support to coordinate the educational trainings and company-sponsored courses for our therapists. Daisy provides regular updates and trainings to therapists at The Orchard regarding Medicare guidelines, regulations and state practices, and also completes therapist yearly skills checks. Daisy routinely attends company-sponsored trainings on culture, therapy program advancement, and leadership development. She is also working on her geriatric certification.
Submitted by Tamala Sammons, M.A., CCC-SLP, Therapy Resource
Whitney is passionate, dedicated, hard-working and an integral part of the team at Rosewood. She contributes to the success of Rosewood in a number of ways. She works closely and cooperatively with Nursing, MDS and the BOM to be on top of PDPM. In fact, she was very involved in trainings in 2019 in preparation for PDPM and has been integral in the PDPM process at Rosewood from the onset.
She has built a cohesive, creative and vibrant rehab team that serves the residents at Rosewood. Rosewood has traditionally had more of a skilled focus, but under Whitney’s leadership, they have balanced that out with a dramatic increase in their long-term care therapy over the past year. This was a definite goal for Whitney, and she provided education to her team and kept working with them to turn the flywheel of more LTC programming. The Rosewood Rehab team now routinely has a per non-skilled day part B revenue in excess of $30, demonstrating their creative and passionate ability to provide therapy services to their LTC family.
Whitney has identified other potential leaders within her rehab team and has enrolled them in the DORITO program to make sure that Rosewood has good bench strength in rehab leadership as well as providing the opportunity for personal growth for those therapists interested in potential leadership roles.
Whitney has also been an important and influential cluster partner. She is the rehab cluster leader for her cluster and has been very active in this role. She is very supportive of one of the more inexperienced rehab leaders in her cluster, making a pointed effort to identify leadership and personal development qualities for that person as well as all of the DORs in her group. She deliberately guides her cluster partners (and herself) to continually develop personally and professionally.
Whitney lives CAPLICO and makes sure to support everyone in her building. She cares deeply about people, both staff and residents. She does a great job with the rehab staff of balancing the values of Customer Second and Love One Another with Accountability and Ownership. She always does her best to work with and help her therapists improve, but on those rare occasions where someone is not willing or capable of growing, improving and being a good fit, she has the discipline to compassionately part ways with that therapist.
Whitney is a tremendous asset to Rosewood, the Lady Luck cluster and to the Idaho-Nevada market. We are lucky and proud to have her, and she has most definitely earned the honor of being named Chief Therapy Officer.